Horbaly Orthodontics in Charlottesville, Virginia

I've been a long time customer of Dr. Horbaly's office. Over 16 years I've been paying for his services, and I was content. Until I lost my bottom retainer recently. After recent phone calls with his office I have to write a bittersweet review. When I had retainers made after my braces came off I was guaranteed reordering was available for my retainers. That Dr. Horbaly's office would keep my impressions, and all I would have to do is reorder. On the phone last week, his business manager said they didn't keep my impressions, and now don't even offer the wire/acrylic retainers anymore. I'm upset and disappointed I can't reorder a retainer I need, can't be replaced, and I was told that they would keep my impressions. Why wasn't I told to pick up my impressions if they weren't going to keep them? Why didn't his office give me a chance to reorder my retainers in case of losing them? The original impressions were made when my teeth were exactly straight, and now that I haven't been wearing the bottom retainer (I lost) my teeth are moving. Now, any new impressions will not correct my teeth back to the way they were after the braces. So, my only options are to have new impressions made, and pay for all the costs. I've decided to go to Ashley Orthodontics in Waynesboro instead of Dr. Horbaly. I'm now being treated like my 16 years of loyal business and paying referrals to Dr. Horbaly's office meant nothing.